Running a successful eCommerce business is a ton of work. You have to set up and maintain a website, find great products to sell, market your business, and keep your customers happy. A big part of that is making sure you get items into your customers’ hands safe and sound. Unfortunately, this is often easier said than done.
Many eCommerce owners start out by shipping their own items. For a little while, this can work out well. However, as a store grows, it can quickly become overwhelming to ship items.
For this reason, many eCommerce businesses outsource order fulfillment and returns management to third-party logistics companies, or 3PLs. Yet many who are new to the eCommerce world find it tough to understand what exactly 3PLs do.