Freight & Customs

Get your products from the factory to our warehouse—we'll help you navigate the logistics.

Before we can ship your orders to customers, your inventory has to get to us first. For many businesses, that means coordinating international freight, dealing with customs brokers, sorting out duties, and making sure everything arrives intact and on time. It’s a lot to manage, especially if you’re importing from overseas for the first time.

Fulfillrite works with trusted freight forwarding and customs brokerage partners to help you move products from the manufacturer to our warehouse. We’ll connect you with the right people, coordinate receiving on our end, and make sure the handoff is smooth. You don’t have to figure it all out alone.

Here’s what you can expect from Fulfillrite.

  • Connections to vetted freight forwarders and customs brokers
  • Excellent service with a 5-star rating on Google and Trustpilot
  • No confusing long-term contracts
  • Warehouses located near major ports and shipping hubs
  • Same-day receiving when your freight arrives
  • Real-time order and inventory tracking via our Client Dashboard
  • A dedicated account manager you can call or email directly
  • Help coordinating the journey from factory to warehouse
99.8% Orders shipped on time
4.9/5 Star average on Shopify App Store & Google Reviews
18.7M+ Orders shipped
3200+ Kickstarter campaigns fulfilled
2400+ Clients served
14+ Year of experience

We’re here to make your life easier, and your business more profitable.

THEY GO ABOVE AND BEYOND AT EVERY TURN.

We have used Fulfillrite to handle fulfillment for about 10 of our crowdfunding projects, most of which have well over 1000 backers. The team goes out of their way to handle projects with great care, going above and beyond at every turn. If there is ever an issue, they reach out to me ASAP, so I feel like we’re making decisions as a team.

5.0
Lynnette Kelley
Calamityware

THEY GO ABOVE AND BEYOND AT EVERY TURN.

We have used Fulfillrite to handle fulfillment for about 10 of our crowdfunding projects, most of which have well over 1000 backers. The team goes out of their way to handle projects with great care, going above and beyond at every turn. If there is ever an issue, they reach out to me ASAP, so I feel like we’re making decisions as a team.

5.0
Brad McGowan
Louder Than Liftoff

THE TEAM AT FULLFILLRITE HAS BEEN EXCEPTIONAL AND RESPONSIVE. HIGHLY RECOMMENDED.

We searched for a fulfillment warehouse for a long time and have to say we’ve happily found a solid and trustworthy partner with Fulfillrite.
The team at Fullfillrite has been exceptional and responsive. Highly recommended.

5.0
Michael Yuasa
YUASA Menswear

THE BEST IN THE ORDER FULFILLMENT BUSINESS.

Fulfillrite is amazing. Their shipping rates are unbelievably good. The speed of receiving new inventory and shipping new orders is lightning fast, and inventory shrinkage has been next to nil.
What few times I’ve needed support, it’s been top-notch. I highly recommend.

5.0
Chris Vail
NTH Watches

Fulfillrite has been a great partner helping our online business grow, starting with just a few orders a day and now able to handle 10 times the volume started with.

Shopify integration has been excellent, no problems at all!

5.0
Jesse’s Teahouse

Outstanding Fullfillment Company

I have worked with Fulfillrite for the last 10 years. They have always been extremely helpful, knowledgeable, and very easy to work with. the website for a merchant is very intuitive and straightforward. You don’t need to be a computer guru to work with their site. Their information is concise and complete. It is easy to make changes to an unshipped order if needed.

5.0
James Zue
Root Cause Response

WOULD HIGHLY RECOMMEND FULFILLRITE!

Had 1500 books to ship after a successful Kickstarter. Their software is very straightforward to use and update, far better than the one Amazon is using. Lots of useful FAQs as well.
Their representative did a great job explaining to me how to do everything and helped along the way. I needed some customization adding a pamphlet to all my books and they did a great job adding it to the existing boxes.
Would highly recommend them to anyone doing something similar.

5.0
Neil Blevins
Soulborn Studios

A SIGNIFICANT IMPROVEMENT IN OUR BOTTOM LINE.

It has been nothing short of a pleasure and a significant improvement in our bottom line working with Fulfillrite. The two things we hoped to get with Fulfillrite were cheaper shipping costs and great customer service, and I’m happy to say that we found both.

5.0
Brandon Kim
Brevite, LLC

EXCELLENT FULFILLMENT PARTNER

Sol has been incredibly responsive and helpful throughout my entire experience with Fulfillrite. I reached out to Sol about fulfilling Kickstarter orders for a board game. Pricing was transparent.
I had a peculiarly shaped product and Sol took the time to experiment with different boxes/packaging to find the lowest cost/safest shipping method.

5.0
Alec Ledoux
Deadly Desserts

Quick turnaround!

Fulfillrite has turned around all our orders quickly. Their app seamlessly integrates with our Shopify store, so orders are transmitted automatically.

5.0
Carol Bershad
Art Sparks

Get started with Fulfillrite in just 3 easy steps.

1

Sync to our Dashboard

Connect your store to our easy-to-use, cloud-based Dashboard.
2

Ship us your goods

Send your product inventory to one or more of our warehouses.
3

Let us handle the rest

Orders are promptly packed and shipped by our team, ensuring timely, pristine delivery to your customers.

Check on your orders and inventory any time you like with our cloud-based Client Dashboard

Feature-rich yet easy to use, our cloud-based Dashboard integrates with popular online shopping carts and dozens of apps, so you can automate your business like never before.

Track your orders and inventory in real time, so you’re never over- or under-stocked.
Easily add and manage SKUs.
Check shipping prices to anywhere in the world with our convenient shipping calculator.
Integrate with your shopping cart and favorite online tools.

Services to help your business grow.

Order fulfillment means picking, packing, and shipping. But many businesses need more, and Fulfillrite is here to help.

Or to put it another way—you’re not a number here.

We build strong relationships with our clients, so we can support special projects along with standard fulfillment. Here are some of the services we offer.

Ecommerce Fulfillment

Ecommerce businesses need fast, accurate fulfillment. That’s what we do best. With millions of orders shipped, Fulfillrite provides responsive, hands-on service that meets the demands of modern eCommerce.
Partner with us Learn more
01. A dedicated logistics expert for personalized support
02. Discounted shipping rates—including international shipping
03. Customizable packing requirements for your products
04. Seamless integration with major eCommerce platforms (Shopify, WooCommerce, Amazon, etc.)
05. Real-time order and inventory tracking

Repackaging & Refurbishing

Prep products for resale with our repackaging and refurbishing services. Items don’t need to leave the warehouse before going out again.
Partner with us
01. Expert inspection and quality control
02. Repackaging to meet your branding standards
03. Refurbishing damaged items to like-new condition
04. Cost-effective solutions to minimize waste
05. Real-time order and inventory tracking

Kitting & Assembly

Simplify your supply chain with our kitting and assembly services. We prep multi-item orders and custom kits accurately and cost-effectively.
Partner with us
01. Custom kitting and bundling of products
02. Assembly of multi-part items
03. Quality control to ensure accuracy
04. Flexible packaging options
05. Real-time order and inventory tracking for assembled/kitted items

Crowdfunding Fulfillment

Running a Kickstarter, Indiegogo, or other crowdfunding campaign? We understand the complexity of crowdfunding fulfillment. We’ll ship backer rewards accurately, on time, and in perfect condition.
Partner with us
01. Tailored solutions for Kickstarter and Indiegogo projects
02. Efficient handling and turnaround speed of bulk shipments
03. Custom packaging options to match your campaign
04. Dedicated support for crowdfunding creators
05. Shipping notifications to backers for their peace of mind

Subscription Boxes

If you run a subscription service, we can prepare boxes in advance. We assemble kits in-house and can use your custom packaging if needed. Your subscribers will get their boxes on time, every time.
Partner with us
01. Customized packing processes for subscription orders
02. Flexible scheduling to match your delivery cycles
03. Quality control to ensure consistency
04. Personalized inserts and promotional materials
05. Ability to use your custom packaging

Amazon FBA

Selling on Amazon? We know the strict FBA requirements and will prep your orders to meet Amazon’s standards. We offer comprehensive support for clients who need to prepare orders for Amazon FBA, making the hand-off an easy one.
Partner with us
01. Preparation and labeling for Amazon FBA
02. Compliance with Amazon’s requirements
03. Cost-effective shipping solutions
04. Real-time tracking and reporting

Custom Projects & More

Every business is different. That’s why we offer flexible fulfillment solutions tailored to your unique needs. Need help with something, but don’t see it listed? Just ask!
Partner with us Learn more
01. Custom packaging and labeling
02. Special project management
03. Flexible storage solutions
04. Personalized logistics planning
05. Real-time project updates and reporting

We’re here to make your life easier, and your business more profitable.

How Fulfillrite Helped Calamityware Ship 70+ Kickstarter Campaigns

Read More

See How Fulfillrite Can Help You With Order Fulfillment

Read More

How to Sell Dinosaurs on the Internet (Creative Beast LLC)

Read More

Get a custom quote

We’re here to make your life easier, and your business more profitable.

BEEN USING FULFILLRITE FOR ABOUT 1/2 A YEAR NOW FOR MY NEW SMALL BUSINESS AND LOVE IT.

Josh and his team are simply the best! Very easy to use their online portal, make payments and manage inventory.

5.0
Yvonne Wang-Silonga
Mama’s Got Heart

Outstanding Fullfillment Company

I have worked with Fulfillrite for the last 10 years. They have always been extremely helpful, knowledgeable, and very easy to work with. the website for a merchant is very intuitive and straightforward. You don’t need to be a computer guru to work with their site. Their information is concise and complete. It is easy to make changes to an unshipped order if needed.

5.0
James Zue
Root Cause Response

SEAMLESS AND STRAIGHTFORWARD

Sol at Fulfillrite was great to work with. He handled everything perfectly and fast! Their online portal was excellent to work with and integrates flawlessly with our businesses CMS/Website.
It was a really seamless and straightforward experience, and we look forward to continue working with them in the near future.

5.0
Jonathan Tawil
Exclusive Wave LLC

A GREAT PARTNER SINCE DAY ONE OF OUR BUSINESS.

We love working with Fulfillrite and using their platform. Integration was quick and easy. The fulfillment is fast and reliable. And best of all, Charlie and the rest of the team are incredibly responsive via phone or email. They’ve been a great partner to have since day one of starting our business.

5.0
Phil Moldavski
Nice Laundry

I worked with the manager, Steve Schwab, for our Kickstarter U.S. fulfillment. He did an excellent job. His responses were lightning-fast, and he provided very helpful advice for our ground shipment from Canada to the U.S.

We were in a difficult situation due to a sudden tariff issue, and he resolved it quickly and effectively.

Communication with him was smooth and efficient—I didn’t need to ask many follow-up questions. Their web portal system is also very user-friendly and made the entire process easy.

I will definitely use this company again.

I highly recommend this company.

5.0
My Dear Games
My Dear Games

From the beginning several months ago, my experience with Steve at Fulfillrite has been the best customer service experience I’ve ever had. Here’s why:

1) He’s thorough: he sent me more information on the quotes than I asked for, just to keep everything crystal clear, and has done this multiple times.

2) He’s very quick to respond: I always hear back via email within a short time period…

3) He makes me feel like a priority…proof that Steve and Fulfillrite are here to serve me and make my experience smooth.

4) Small nobodies like me are still priorities: Frankly, my tiny startup business is not bringing in a lot of money for Fulfillrite right now. And yet, I feel like I’m their most important customer.

I brag about Steve – a real life customer service unicorn! – to my friends and my followers who supported my creative project on Kickstarter.com, because he’s genuinely that good! Assuming the rest of Fulfillrite functions this way, just know that if/when you ask questions, express concerns, or admit you’re ignorant and need help, you’ll be treated like royalty.

5.0
Erik Robinson
Gouda Cheese, LLC

This is not your average warehouse. Everything is spotless, very modern and the staff moves mountains to accommodate their clients.

5.0
Laetitia Longuefosse
Brand Manager

FULFILLRITE PROVIDES THE BEST CUSTOMER SERVICE!

Fulfillrite provides the best customer service! Been working with them for 8 years. They give me peace of mind and priceless service!

5.0
Michelle Arbel
Pink Perfect

EXCELLENT FULFILLMENT PARTNER

Sol has been incredibly responsive and helpful throughout my entire experience with Fulfillrite. I reached out to Sol about fulfilling Kickstarter orders for a board game. Pricing was transparent.
I had a peculiarly shaped product and Sol took the time to experiment with different boxes/packaging to find the lowest cost/safest shipping method.

5.0
Alec Ledoux
Deadly Desserts

WOULD HIGHLY RECOMMEND FULFILLRITE!

Had 1500 books to ship after a successful Kickstarter. Their software is very straightforward to use and update, far better than the one Amazon is using. Lots of useful FAQs as well.
Their representative did a great job explaining to me how to do everything and helped along the way. I needed some customization adding a pamphlet to all my books and they did a great job adding it to the existing boxes.
Would highly recommend them to anyone doing something similar.

5.0
Neil Blevins
Soulborn Studios

Here are some of the companies we’ve worked with since we started in 2010.

Get a custom quote

We’ve invested in a state-of-the-art facility to house and ship your merchandise

Fulfillrite’s warehouses are optimized to ship out your orders quickly and accurately. Everything from our highly trained staff to the way we store items to the machinery we use to pack orders is tailored for fast, reliable, cost-effective shipping.

FAQs

We work with trusted freight forwarding and customs brokerage partners rather than providing these services directly. We’ll connect you with firms that specialize in your type of shipment, and your account manager coordinates between all parties. If you already have a freight forwarder or customs broker you prefer, we’re happy to work with them.

The typical path is: your manufacturer ships your goods via ocean or air freight to a US port, a customs broker clears them through customs, and then the freight is delivered to our warehouse. We can recommend partners for each step and coordinate the receiving on our end so there are no delays once the goods arrive.

A freight forwarder arranges the physical transportation of your goods—booking cargo space, managing the shipping route, and coordinating delivery to the destination. A customs broker handles the regulatory side—filing paperwork with US Customs, calculating duties, and making sure your shipment is compliant with import rules. You typically need both when importing goods.

Generally, yes. US Customs usually requires a Federal Tax ID (EIN) and a US mailing address for import shipments. While Fulfillrite can be listed as a storage location on shipping documents, we can’t provide our Tax ID or serve as the “Ultimate Consignee.” We have a guide to help you obtain an EIN if you need one.

We receive and process incoming shipments the same day they arrive. Products are inspected, quantities are verified, and inventory is updated in your Client Dashboard. You’ll receive an email notification as soon as receiving is complete and your products are ready to ship.

Yes. You can have different suppliers or manufacturers ship directly to our warehouse. Just let your account manager know what’s coming and when, so we can plan the receiving and make sure everything gets attributed to your account correctly.

All brokerage fees, customs duties, and taxes must be paid in full before goods arrive at our warehouse. We also ask that you provide advance notice of incoming shipments, including expected delivery dates and a packing list, so we can process everything efficiently on arrival.

Ocean freight is significantly cheaper but slower—typically 3-6 weeks from Asia to the US. Air freight is faster (days instead of weeks) but costs more per unit. The right choice depends on your timeline, budget, and how urgently you need inventory. Our freight forwarding partners can help you weigh the options.

Our customs brokerage partners handle HS code classification and duty calculations. Getting the classification right is important—incorrect codes can result in overpaying duties or, worse, penalties and shipment holds. If tariffs are a concern for your business, check out our tariffs assistance page for more detail.

Ready to save time and money with stress-free order fulfillment?

Get a custom quote